MOTOR VEHICLE ADMINISTRATION AGENCY (MVAA)

1. Introduction -        Motor Vehicle Administration Agency (MVAA) was established in April, 2007 sequel to an enabling law passed by Lagos State House of Assembly (LAHA). The Agency is responsible for the Administration and Registration of various categories of vehicles as well as issuance and renewal of licenses.

2.  Purpose -               To define clearly contents and provision of the Agency’s laws on Vehicles administration and licenses and to provide useful information to the Public on the scope of such services and means of accessing them as seamlessly as possible with a view to ensuring security and safety.

3. Vision -                   To achieve business process re-engineering through limited bureaucracy for efficient service delivery
4.  Mission -                To provide and maintain a robust motor vehicle database and an enduring private/public sector participation towards ensuring improved revenue generation and collection

5.  Customer and Stakeholder Groups
a.  General Public
b.  Federal Road Safety Corps
      c.  Agency Consultants
      d.  Security Operatives e. g Nigeria Police, State Security Service, Economic Financial   Crimes Commission, Independent Corrupt Practices Commission etc
      e.  Drivers Training Institute and Driving Schools
      f.  Number Plate Production Authority.

S/N

SERVICE

STANDARDS

1

  • Registration of all categories of vehicles;
  •  Issuance of Number Plates;
  • Proof of Ownership Certificate;
  •       D.  Central Motor Registry Documents (CMR).

 

(These services are delivered at all our 46 Licensing Stations spread across the state)

  • Provided all documents required are presented registration of vehicles is effected in 30 minutes of your arrival;
  •  Issuance of Number Plates is done in 15 minutes;
  •  Proof of ownership Certificate (POC) is issued in 10 minutes;

 

  • Central Motor Registry documents (CMR) is issued 2 working days after completion of vehicle registration process.

2.

A. Issuance and Renewal of   Vehicle License

B. Payments: Payments can be done in all our independent Auto-reg outlets and Banks (the Banks include Sterling, UBA, Mainstream and ECO Bank)

  • Issuance and renewal of vehicle licenses are done in 20 minutes;

 

  • Payments can be made in 30 minutes of arrival.

3.

A.  Driver’s License (in    collaboration with Federal Road Safety Corps);
i. Issuance of temporary Driver’s license;
 ii.  Issuance of full driver’s license on expiration of temporary licence

  • Can be obtained at our 6 Driver’s License Centres located across the five divisions of the State – Ikeja, Badagry, Ikorodu, Epe and Lagos Island;
  • Issuance of temporary driver’s license will be done in 3 working days;
  • full driver’s license issued immediately after expiration of temporary license

4.

Learner’s Permit

  • Issued in 20 minutes of application at any of our Driver’s License Offices.

5.

Hackney Permit

  • Provided all conditions are met – issued within 20 minutes of application in all our licensing stations.

6.

Rider’s Identification Card (riders are tested by vehicle inspection office)

  • Rider’s card is issued within 45 minutes of passing test.

7.

Motor Vehicle and Motor Spare Parts Dealers License

  • On compliance with stipulated regulations, renewal takes-
  •  5 working days
  •  new registration takes 10 working days.

8.

Crime Detection done in collaboration with -Economic and Financial Crime Commission-EFCC Independent and Corrupt Practices Commission-ICPC Nigerian Police, State Security Service and Central Motor Registry and Crime detection and investigation  

  • Motor Vehicle Administration Agency  gives information required on crime and security within 2 working days of receipt of application;

  

9.

A. Registration of Independent Autoreg Outlets by Motor Vehicle Administration Agency;
B. Registration of Client Representatives
(they complement MVAA’s work)

 

  • Acknowledgement of receipt of application  done within 24 hours;
  • Screening of applicant by MVAA takes 2 weeks after receipt of application;
  • Decision is communicated 2 days after completion of process;
  • Shortlisted names are sent to the State Security Service (SSS) for security screening within 2 weeks of application;

 

*Successful applicants are notified 5 working days after receipt from State Security Service

7.      Special Needs Specialized services available to physically challenged clients include;

                                   i.         Driver’s license form obtainable on-line;
             ii.        At the expiration of temporary Driver’s License, processed License can be collected by proxy;
           iii.          Recertification of commercial vehicle driver’s license which is a prerequisite for issuance – of what is available at our Driver’s Institute.

 

8.    Monitoring and Reporting Performance –
Visitation by our Monitoring team and Service Delivery Unit Officers is done through unannounced spot checks at our stations.

9.         Where to find us – Plot 8, Lateef Jakande Road, Agidingbi, Ikeja, Lagos
            E-mail:         mvaalagos @yahoo.com.
            Telephone:   08021349256, 08033011258, 08024719624, 08023276869, 08023071038
            Office Hours: 8am – 4pm (Working Days)
            For more information: Please request for our annextures

10.      Our Officials/Staff     –
We have a team of knowledgeable dedicated professionals’ who are always responsive. They put on conspicuously displayed identity cards. Branded uniforms are worn on Wednesdays and Thursdays to increase public awareness, accountability, and transparency.
Licensing Agents (Client’s Representative) -
Our Client’s Representatives are spread across the State. They render services to members of the public for a fee.

 

11.      Complaint Handling and Grievance Redress Mechanism –

  • Channels are in place to address complaints promptly through our front desk officers, suggestion boxes, published telephone lines, email and web site address.
  • Complaints will be recorded and checked to address customers’ grievances within 5 working days of receipt
  • Written complaints will be addressed within 3 working days of receipt.

 

 

12.       Customer Obligations
While we promise to deliver quality and prompt services to your satisfaction, we also expect the following from our customers:-

  • Transparency and adherence to laid down rules and regulations in the discharge of your civic responsibilities;
  • Do not compromise our staff;
  • Treat our staff with respect;
  • Provide true/correct information.
  • Request for our annexure for more information n our services

13.       Stakeholders Participation
Stakeholders forum in form of meetings, conferences joint enlightenment campaign etc are organized every quarter of the year.

14.       Existing Limitations (Method & Frequency of participation) –
While we maintain our assurance in delivering our prompt and qualitative services to your satisfaction, we are mindful of the constraint that may be thrown up by challenges beyond our control most especially from some of our collaborators i.e. FRSC, Nigeria Police (CMR), Internet Service providers.
We will however do our part in delivering our services to you irrespective of these limitations.

15.       Review
In view of the dynamism associated with Government Service delivery, our Charter will be reviewed bi-annually. (every six months).

16.       Performance Measurement -
Performance measurement of our services will be done during our stakeholders’ forum where views are aired regularly and areas of improvement are identified and addressed.

17.       If we do not meet your expectations, we promise to:

  • Improve our performance through your suggestions.

 

Suggestion on how to serve you better can be channelled through the e-mail address and telephone lines listed above

 

 

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